Policies and Terms & Conditions
1. General Scope
The terms and conditions delineated herein shall be the sole terms and conditions which apply to all of CODEX DIGITAL LTD (CODEX)‘s current and future business transactions. Unless CODEX has approved of such in writing, any terms or conditions which conflict with, deviate from or modify the terms and conditions delineated herein shall not be binding on CODEX irrespective of whether CODEX had prior notice of such terms or conditions.
2. Contract Formation
2.1 Any offers made by CODEX shall be without obligation and subject to change without notice provided that the parties have not agreed to a lock-up period.
2.2 The customer is bound to its order for a period of four weeks after its receipt by CODEX. A contract is deemed to exist upon the customer‘s receipt of CODEX‘s written confirmation regarding the order or the effective delivery of the applicable goods to the customer pursuant to the terms hereof.
2.3 The scope and type of delivery for an order shall be established solely through CODEX‘s written confirmation relating to such order. Any errors or omissions in CODEX‘s sales prospectus, pricelists, offer documents or other related documentation may be amended without CODEX incurring any liability for damages or compensation in relation to such errors or omissions.
3. Payment, Set-Off, Withholding
3.1 The purchase price for the contract shall be that price which is specified by CODEX for such contract and shall apply ex works, exclusive of any value added tax; if the price is not indicated, the pricelist then in effect shall apply. If the sale has occurred through delivery to a place other than the place of performance (at the customer‘s request), any costs incurred for packaging, shipping, freight, customs or other related costs will be charged separately. If the customer fails to accept delivery when tendered by CODEX, it must nevertheless make payment.
3.2 In the event that the manufacturing costs for the contracted goods (including, but not limited to, wages, salaries, materials or production costs) rise subsequent to formation of the contract, CODEX shall have the right to increase the purchase price in accordance therewith.
3.3 Invoices from CODEX are due upon CODEX making the goods available to the customer and are payable without deductions within 10 days of the issuance thereof. Upon a default in payment, any overdue amounts will accrue interest at a rate of 8% above the basic interest rate. CODEX reserves its right to assert any further claims regarding damages resulting from a default.
3.4 The customer can offset its payments only if its counterclaim thereto have been judicially sustained or recognized by a declaratory judgment. A right to withholding shall only apply to counterclaims arising specifically from the contract which is the subject of such withholding.
4.1 The dates for delivery and/or the making available of the goods are not binding unless a date for such has been agreed to in writing by CODEX.
4.2 CODEX is entitled to carry out advance and/or partial deliveries of the goods.
4.3 In the event that CODEX is unable to deliver or make the goods available to the customer due to events of force majeure lasting for a period of three months or more, CODEX‘s obligation to deliver or make the goods available shall be deemed extinguished in its entirety.
4.4 CODEX shall be entitled to postpone delivery or availability of the goods for the entire duration of the force majeure events.
4.5 Events of force majeure shall be deemed to be any events which are beyond CODEX‘s control and which make delivery impossible or unreason-ably difficult, including, for example, strikes, lawful lockouts, war, import or export prohibitions, scarcity of energy supplies or raw materials, or the delayed delivery to CODEX of goods required for the performance of its obligations hereunder for reasons beyond CODEX‘s control. If CODEX is released from its obligations as described in Section 4.3 above, the customer shall be entitled to rescind the applicable contract.Compensation for damages for nonperformance can be claimed by the customer only if the default in delivery is due to CODEX‘s gross negligence or is intentionally caused by CODEX.
5. Transfer of Risk
5.1 The risk of loss or damage to the goods passes to the buyer as soon as CODEX has dispatched the goods from its premises (i.e., plant, factory or warehouse) or upon the surrendering of the goods to the applicable carrier or to the customer itself, as the case may be. The above shall also apply in the event that CODEX serves as the carrier for the goods.
5.2 If the forwarding or collection of the goods is delayed due to reasons attributable to the customer, the risk of loss shall be transferred to the customer upon the readiness of the goods for dispatch.
6. Defective Goods
6.1 The customer must inspect the delivered goods immediately upon its receipt of such. The customer must notify CODEX in writing of any apparent defects within one week of the goods‘ receipt. CODEX must be notified of hidden defects in writing within two weeks of their emergence but in no event later than one year after delivery of such goods. In the event that the customer fails to meet the aforementioned notification obligations, the goods shall be deemed to have been accepted and the rights set forth in Sections 6.2 and 6.3 below shall not be in effect.
6.2 In the event that the customer has notified CODEX of defects in a timely manner and is thus eligible to make a claim for reperformance, CODEX shall have the right, at its own cost, either to remedy the defect or to redeliver conforming goods.
6.3 If CODEX twice fails to remedy a defect or if CODEX is otherwise unable to accomplish its re-performance obligation or fails to do so within a time period reasonably set forth by the customer, the customer shall be entitled to reduce the purchase price under the contract or to cancel the contract. Instead of seeking performance, the customer can make a claim for damages or for compensation for expenses. However, if the customer elects to rescind the contract it shall have no right to make any claim for damages with respect to the defective goods.
6.4 Provided that CODEX has not acted fraudulently, any claims of the customer regarding the goods shall become void and unenforceable one year after delivery of the applicable goods.
6.5 In the event that the goods are received without defect and the customer wishes to return the goods, including instances where goods have been ordered in error, Codex reserves the right to charge a fee up to 15% of the total cost of the goods in respect to incurred costs relating to re-stocking. Goods must be returned in saleable condition and in all original packaging. Any accessories must be in same saleable condition and in all original packaging. Codex will credit the customer the full amount paid minus the restocking fee upon receipt of the goods in acceptable condition as detailed above. Any shipping fees will not be credited.
7.1 CODEX shall be liable for any damage hereunder caused by it intentionally or caused by its gross negligence.
7.2 In the event of simple negligence by CODEX, CODEX shall be liable only for ordinary and foreseeable damage arising from the contract, and only to the extent that CODEX has breached material contractual obligations. Further, in the event of simple negligence by CODEX, CODEX shall be liable for personal
injury and/or health-related damage attributable to CODEX.
7.3 CODEX shall not be liable for consequential damages and unforeseen damages (including consequential damages resulting from defective goods) as well as loss of profits in the event it has acted with simple negligence.
7.4 CODEX shall be subject to no liability beyond that which is delineated in this Section 7.
7.5 To the extent that CODEX‘s liability is excluded or limited, such exclusion or limitation shall apply to any persons or entities employed by CODEX in the performance of its contractual obligations.
7.6 The limitations of liability delineated herein shall not apply to any legally prescribed strict liability, in particular any such strict liability arising from laws regarding guarantees or product warranties.
8. Retention of Title
8.1 Ownership of the delivered goods shall remain with CODEX until it has received full payment for such goods. Title to the goods shall first pass to the customer upon CODEX‘s receipt of all payments which are due under the current applicable contract.
8.2 Prior to obtaining title to the goods, the customer is not entitled to pledge, to assign by way of security, to process or to alter the goods. The customer is, however, authorized to sell the goods to third parties in the ordinary course of business unless a non-assignability agreement regarding the consideration exists between the customer and the third party. If a third party acquires an interest in the goods through a resale to such party, the customer agrees to assign to CODEX all of its correlating rights and claims against such third party. CODEX hereby accepts such assignment.
8.3 Any combination, amalgamation and/or processing of the goods shall be deemed to have been made on behalf of CODEX. CODEX shall acquire title to the resulting product in the ratio of the invoiced value of the goods and services provided by CODEX to the total invoiced value of the resulting product. If the goods have been re-sold to a third party, the assignment of rights and claims performed in accordance with Section 8.2 above shall be valid solely up to the amount of the invoiced value of goods and services provided by CODEX.
8.4 Upon a default in payment by the customer, CODEX has the right to disclose to any applicable third party that it holds an interest in the goods pursuant to the assignment delineated above and to assert any of its claims directly. The customer is obligated to provide and deliver to CODEX all documentation required for the assertion of such claims. The customer must also make available to CODEX, completely and in a timely fashion, all information about any events that might affect the obligations described above.
9. Jurisdiction; Governing Law
9.1 The parties hereto agree that the exclusive jurisdiction for any transaction and/or contract between the parties will be subject to the laws of England and Wales.
9.2 The relationship of the parties hereto shall be exclusively governed by and in all respects construed in accordance with the laws of England and Wales with no application whatsoever of the United Nations sales law.
Codex want you to be happy with the products you purchase from us. If your items fail to arrive in good condition, please contact us within 24 hours of receipt and we will be happy to assist you.
If the products you have ordered turn out to be not what you were expecting, then providing they are not bespoke items or manufactured specifically for you, you can request to return them by contacting us within 14 days of receipt.
To request a return please follow the simple steps below:
1. If your item is damaged, call us within 24 hours of receipt. If your item is incorrect or unsuitable, call us within 14 days.
2. Carefully re-package the goods so they arrive in the same condition they were in when we sent them to you.
3. Return the parcel to us using a signed-for service so you can obtain proof of delivery. You will need to cover costs.
4. Codex will assess your return on arrival and refund the total value of the goods to your payment method within 3-5 working days.
Please use the Back button on your browser or main menu return.
Effective date November 2017.
What personal information we collect and how we use it
In general, you can visit our Websites without telling us who you are and without giving us any personal information. There are times, however, when we or our partners may need information from you, for instance in order to perform a transaction. In particular, we may collect and process the following information (including Personal Information) about you:
- Information you give us. You may give us information about you by filling in forms on Codex Websites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Websites, subscribe to our services, download white papers and case studies, sign up to webinars, contribute to our chat rooms or forums, apply for jobs, purchase or use our products and/or services, sign up for programs, and when you report a problem with our Websites. The information you give us may include your name, address, e-mail address, phone number, financial and credit card information, resume or curriculum vitae.
- We use the information you give to us:
- to provide you with the products and services you requested, including support services;
- to provide you with information about product and services that we feel may interest you:
- to contact you as part of our customer satisfaction surveys or for market research purposes;
- to notify you about changes to our services; and
- for recruitment purposes, if you have applied for a job with us.
- Information we collect automatically. When you visit our Websites, we may automatically collect the following information: technical information, including your IP address, log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit including the URL clickstream to, through and from our Websites (such as scrolling, clicks and mouse overs), products you viewed or searched for, download errors, length of visits to certain pages and page interaction. We collect information automatically through the use of various technologies, including through "cookies", and this is explained further below.
- We use the information we collect automatically:
- to administer our Websites for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to ensure that content from our Websites is presented in the most effective manner for you and your devices;
- to allow you to participate in interactive features of our services; as part of our effort to keep our Websites safe and secure;
- to make suggestions and recommendations to you and other users of our Websites about goods and services that may interest you or them; and
- to measure the effectiveness of advertising we and others serve to you and to deliver relevant advertising to you.
- Information we receive from other sources. We may receive information about you from third parties we work with such as business partners, sub-contractors in technical payment and delivery services, advertising networks, analytics providers and search information providers.
- We use the information that we receive about you from other sources for the same purposes as the information you provide to us and the information that we collect automatically, and in addition in order to help us maintain the accuracy of the information we collect.
If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so. You are responsible for obtaining this permission from other people whose personal information you provide to us.
How We Share and Disclose Your Personal Information
We may share your personal information with others, to fulfill your requests and orders, for instance with other parts of Codex, our order fulfillment reseller, business partners, financial institutions, shipping companies, and postal or government authorities (for example, Customs authorities) involved in fulfillment.
We may also share your personal information with advertising networks that require this information to select and serve relevant adverts to you, as well as with analytics and search engine providers who assist us in the improvement of our Websites. In addition we may share your personal information with selected business partners for marketing purposes, but at all times in accordance with your marketing preferences as indicated from time to time.
In some cases we use suppliers to collect, use, analyze and otherwise process information (including personal information) on our behalf. We require suppliers with whom we share personal information to handle it in a manner consistent with our policies, and we take steps to ensure that our suppliers preserve the security and confidentiality of personal information that they collect and process on our behalf.
We may use the information that you provide us in connection with a job application or enquiry throughout Codex and its related entities for the purpose of considering your enquiry and application for employment related purposes. Except where you tell us not to, we will keep your personal information for possible future consideration.
We may generally share your personal information with our affiliates globally, and this is further explained in the section on Our Worldwide Practices, below.
In addition, we may process your personal information for the purpose of producing and providing to our partners statistical information (meaning aggregate information that does not identify you personally) about how our customers, collectively, use our Websites and services. We share this type of statistical data so that our partners can understand how often people use their areas, services and our Websites, so that they, too, may provide you with an optimal web experience or services experience.
In certain circumstances, we may disclose your personal information to 3rd parties such as law enforcement authorities and agencies, regulatory organization, courts and governmental or other public authorities if we have to or are authorized to do so by law, for example pursuant to judicial or other government requests, subpoenas, warrants, or orders.
Finally, circumstances may arise where, whether for strategic or other business reasons, Codex decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. We will seek appropriate protection for personal information disclosed in these types of transactions.
How to Opt In or Opt Out from Direct Marketing
We may use the information you give us on certain Codex Websites for direct marketing purposes to provide product and service requests, offers, updates, newsletters, events, or promotional communications. However, such marketing will be sent in accordance with applicable law, and any marketing preferences you have expressed. We will offer you an opportunity to either opt in to or opt out of such use. There are a few ways to opt in to or opt out of the use of your personal information for direct marketing purposes. For example, at the point of collection of your personal information you may be informed of an opportunity to receive certain communications and be given a choice to opt in or opt out, for instance by providing your personal information and checking or unchecking an opt-in or opt-out box.
Do Not Track
Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not been adopted, Codex websites do not process or respond to “Do Not Track” signals. To learn more about “Do Not Track”, please visit “All About Do Not Track".
Cookies, Web Beacons and Other Technologies
Information Security and Quality
We apply appropriate security measures and processes to protect your personal information, and maintain its security and quality. All information you provide to us is stored on our secure servers. We use encryption when transmitting certain sensitive information and any payment transactions will be encrypted [using SSL technology]. Where you have a password which enables you to access certain parts of our Websites, you are responsible for keeping this password secure and confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites at all times. Once we have received your personal information we will use strict procedures and security features to try to prevent unauthorized access, disclosure, alteration or loss.
Notification of Changes
Access, Correction and Deletion
You can access the personal information in your online account and correct, amend, or delete information that is inaccurate. You may delete your online account altogether, if you wish. Please note that we may retain some personal information in our records even after you delete your online account.
How Long We Keep Your Personal Information For
The periods for which we retain your information depend on the purpose for which we collected it and we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. We may retain some information for a few years after you have closed your account with us, for instance if this is necessary to meet our legal obligations.
Our Worldwide Practices
Codex is a global organisation, with affiliated legal entities, business processes, management structures, and technical systems that cross borders.
Our privacy practices are designed to provide protection for your personal information all over the world. We may share your personal information among Codex affiliates globally and transfer it to our business partners based in various countries in the world where we do business. Some countries may provide less legal protection than others for your personal information. When we transfer your personal information internationally we will take reasonable steps to ensure that your personal information is treated securely, lawfully and in the manner we describe here.
Service Quality Monitoring
Certain web transactions may also involve you calling us or our calling you. Please be aware that it is Codex general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.
Links to Non-Codex Websites
Codex Websites may contain links to other websites. Codex is not responsible for the privacy practices or the content of those other websites, and we encourage you to carefully read the privacy policies of these websites to find out how they use your personal information.
Please use the Back button on your browser or close this window to return to the page where you were.
Effective date May 2018.